How do I apply for an apartment at {{ community.name }}
Apply easily online via the “Apply Now” button, or visit our leasing office at {{ community.address }} during business hours. After submitting your application, you’ll receive a confirmation email and can schedule a tour.
What are the application requirements and fees?
You’ll need valid ID, proof of income, and consent for a credit/background check. A non-refundable application fee applies; contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> for the current amount and security deposit details.
Does your community require renters insurance?
No, renters insurance is not required.
How much is the security deposit?
Residents can choose between:
$500 refundable deposit, or
$250 deposit waiver fee
What is the application process and how long does it take?
Applicants complete the application online and pay a $60 application fee and $150 admin fee. Processing usually takes 1–2 business days.
What utilities are included in the rent?
Rent covers access to all amenities, but utilities—such as water, electric, and internet—are typically billed separately.
How can I pay rent?
Residents can pay rent through our secure online portal or in person at the leasing office. We also offer FlexPay or other payment programs to help you split rent into smaller, manageable payments.
What amenities are available at {{ community.name }}?
{{ community.name }} offers a variety of amenities, such as: a State-of-the-Art Fitness Center, Pet Park, Shimmering Swimming Pool, Washer and Dryer Connections in home, and more. Visit our <a href="/amenities/" class="faq-link">amenities page</a> for a full list.
Are the apartments pet friendly?
Yes! We love pets of all shapes and sizes. {{ community.name }} welcomes all breeds and sizes, with a two-pet maximum per home. Visit our <a href="/pets/" class="faq-link">pet page</a> for details.
Are the apartments furnished, unfurnished, or both?
All apartments are unfurnished.
Do you offer in-unit laundry, on-site laundry, or both?
Every apartment has washer/dryer connections, and there is also an on-site laundry facility. Appliance rentals are available through a third party.
How are packages delivered at your property?
USPS delivers to parcel lockers, while UPS and FedEx deliver directly to residents’ doors.
What floor plans are offered at {{ community.name }}?
We offer one and two-bedroom apartment homes. Visit our <a href="/floorplans/" class="faq-link">floor plans page</a> to explore availability.
Can I tour a floor plan online?
Yes! You can preview our layouts on the <a href="/floorplans/" class="faq-link">Floor Plans</a> or <a class="faq-link" href="/community_tour/">Community Tour</a> pages.
Where is {{ community.name }} located?
We’re located at <a href="https://www.google.com/maps/search/?api=1&query=5000+Western+Ave%2C+Knoxville%2C+TN+37921" class="faq-link" target="_blank">{{ community.address }}</a>, in the heart of {{ community.city }}. Residents enjoy convenient access to shopping, dining, parks, schools, and major commuter routes.
Is there access to public transportation?
Yes—our location offers convenient access to nearby public transportation or major roadways.
What schools is your property zoned for?
Elementary: Pleasant Ridge Elementary
Middle: North West Middle
High School: West High School
What shopping centers and/or grocery stores are nearby?
Residents enjoy convenient access to Walmart Market, Food City, Kroger, ALDI, and Target.
What restaurants are close to your property?
Nearby dining options include Dunkin’ Donuts, Firehouse Subs, Zalate Taqueria, Maco’s Tacos, Wingstop, Super Chix, McAlister’s Deli, Chili’s, Taziki’s Mediterranean Café, and Crumbl Cookie.
What local attractions or landmarks are nearby?
There is plenty close by, such as Victor Ashe Park, just 10 minutes from World’s Fair Park, the Sunsphere, and Thompson-Boling Arena.
How do I submit a maintenance request?
Maintenance requests can be submitted anytime through the resident portal or by contacting the leasing office at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>.
Are emergency maintenance services available?
Yes. {{ community.name }} provides 24/7 emergency maintenance services for urgent issues.
Do you offer move-in specials?
We occasionally offer limited-time leasing specials. These change frequently, so please contact us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a> or visit our <a href="/specials/" class="faq-link">specials page</a> for the most up-to-date information.
Are short-term or flexible leases available?
Yes! We offer flexible lease terms to fit your needs. Reach out to our team to learn more about availability and lease options.
How can I schedule a tour or get in touch with {{ community.name }}?
You can call us at <a href="tel:{{ community.phone }}" class="faq-link">{{ community.phone }}</a>, send a message through our <a href="/contact_us/" class="faq-link">contact page</a>, or stop by our leasing office during business hours:
Mon-Fri: 9:00 AM-6:00 PM
Sat: 10:00 AM-4:00 PM
Sun: Closed
When is rent due each month?
Rent is due on the 1st of each month and considered late after the 5th.
What happens if a resident needs to break their lease early?
A 60-day notice is required along with a lease break fee equal to two months’ rent.
Which utility company provides service for your property?
Knoxville Utilities Board.
Which internet or cable companies serve your property?
Comcast Xfinity.
What should new residents expect on move-in day?
- Pick up keys in the leasing office
- Complete a few forms on-site
- Pay any move-in balances (outlined in your welcome letter)
- Complete Poo Prints registration for residents with dogs
- Walk the unit with staff
What is your move-out process?
A 60-day written notice is required. Residents should schedule a walkthrough with staff, return all keys by the scheduled move-out date, transfer electricity out of their name, and update their mailing address with USPS.
